Emma Franz

Manager of Client Relations

Relationship builder, client advocate, human experience champion, and chief of fun.

As the Manager of Client Relations at Studiothink, Emma Franz brings over a decade of diverse experience in customer service and client-facing roles. Since joining our agency, she has been dedicated to delivering exceptional client experiences, acting as the connecting point between clients and the internal team. Emma ensures communication flows clearly and seamlessly, helping translate client needs into effective, tailored solutions that support both business growth and project success.

At the heart of Emma’s work is a deep passion for human connection. She believes the strongest partnerships are built on trust, empathy, and understanding the people behind the business. Her ability to build genuine relationships allows her to guide clients through their journey with Studiothink with clarity, confidence, and care. By nurturing open communication and truly listening, she ensures clients feel valued, supported, and understood at every stage.

Emma’s background across multiple industries has shaped her into a skilled relationship manager who brings calm, clarity, and perspective to every interaction. She excels at creating positive, memorable experiences that strengthen client satisfaction while also supporting the needs of the internal team. Her intuitive ability to balance both sides ensures projects move forward smoothly and collaboratively.

Her dedication to meaningful connection plays a vital role in the impact Studiothink delivers. Emma helps turn client goals into actionable outcomes, ensuring every experience feels personal, thoughtful, and aligned with the agency’s vision. She doesn’t just manage relationships, she elevates them, creating the kind of trust and partnership that leads to long-term success.